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TLS IT Solutions in Dubai provides comprehensive IT support contracts, guaranteeing that any technical issues can be quickly and affordably resolved.

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TLS IT Solutions in Dubai provides comprehensive

TLS IT Solutions in Dubai provides comprehensive IT support contracts, guaranteeing that any technical issues can be quickly and affordably resolved. Our custom maintenance contracts can be tailored specifically for your organization’s needs, with fixed prices for onsite and remote support services available.

Customized IT support contracts explicitly tailored to your systems, workstations, printers, network devices, and servers align with your business goals and IT requirements. From essential support through intermediate and advanced support agreements, our IT Support And Maintenance Services contract offers practical solutions.

As part of our IT AMC Dubai service, we offer proactive management of technical infrastructure and network systems. This involves regular monitoring, maintenance, and provision of exclusive IT services to ensure smooth operations within your IT environment. Furthermore, we offer preemptive training and administration helpdesk support to keep your organization running smoothly.

TLS IT Solutions’ IT AMC Dubai services encompass OS installation, desktop support, backups, data storage solutions, system configuration upgrades, and server maintenance to keep your IT functional, maximize network uptime, and ensure company efficiency. We aim to keep your systems functional to maximize network uptime while upholding company efficiency.

Our IT Support Contract includes:

IT Helpdesk Support: Telephone and email-based assistance; Troubleshooting: Analysis and resolution of server, system, and network hardware issues. Proactive and preventive management: Online system administration is used to maximize uptime.

Backup and restore service: Secure storage of critical documents and files (backup & restore service); updates & upgrades service: Maintenance of operating systems, workstations, servers & application software (maintenance service); network security services: Antivirus/firewall configuration/updating & maintenance service

Email Systems: Deploying and administering email applications and servers; Networks: Configuring network infrastructures

Supplier Management: Oversight of equipment/device and Device Management

Internet Access Services and Broadband Connectivity

Wireless: Maintenance, Troubleshooting, and Set-up for Wireless Networks Our service levels and response times strive to meet or surpass these standards:

Critical Response Timeframe and Onsite Support Responsefenster [30 minutes/60 minutes for critical incidents/site visits/ or/and visits within 24 hours ] is expected to avoid costly downtime. Major Response Times = an Hour. – Onsite Assistance/support is expected within an Hour (as needed)

Non-Critical Issues: Response within 24 Hours

TLS IT Solutions offers efficient, dependable, and secure IT support services that meet customer expectations. For more information or a quote request, visit tls-it.com or call (+971) 556260687, (+971) 557860987.

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