Your plan is built around your users, devices and business priorities. It can include remote helpdesk support, preventive maintenance, network and server management, and agreed on-site visits.

We confirm covered systems, support hours, response targets, exclusions and any additional charges in your proposal, so you know exactly what to expect.

Yes. TLS IT Solutions provides remote and on-site IT support for businesses in Dubai and the UAE. We assess the issue and arrange appropriate support for your location and service agreement.

Share your office locations, working hours and critical systems so we can propose suitable coverage. Response times and out-of-hours support are confirmed in your plan.

We help businesses review their security needs and select appropriate protection for devices, email, networks and remote access. Services can include firewall management, endpoint protection and security assessments.

The recommended scope depends on your environment and risks. Clear responsibilities, maintenance and recovery planning are part of an effective security approach.

Yes. We help plan and carry out Microsoft 365 and cloud migrations, including user accounts, email, files and access settings within the agreed scope.

We review your existing setup, dependencies and working hours before proposing a migration approach. Testing, backup arrangements, user guidance and ongoing support are discussed before the move.

Tell us about your requirements, call +971 4 571 4700, or email info@tls-it.com.

Include your location, number of users, current IT setup and the issue or project you need help with. We will discuss next steps and confirm the scope and any assessment or project charges before work begins.

We assess your building layout, coverage gaps and required communication services before recommending an approach. Depending on the site, options may include access points, antennas or radiating cable systems.

Radiating cable is not a universal replacement for Wi-Fi. The cable, equipment and supported frequencies must match your requirements, with coverage testing included in the agreed scope.

Yes. We can coordinate office IT infrastructure such as structured cabling, networks, Wi-Fi, servers and business phone systems within your project scope.

Share floor plans, staff numbers, equipment requirements and your moving date. We can then plan installation, testing and the changeover around your business operations.

We help businesses review backup requirements, select suitable storage or cloud options and plan recovery procedures. The right approach depends on which systems matter most and how quickly you need to restore them.

Backup retention, restore testing, responsibilities and recovery targets should be agreed in advance. Recovery of already-lost data depends on the condition of the affected system and cannot be guaranteed.